ISISdirect from SIX Securities Services – for efficient and transparent problem management
Since its launch a year ago, our efficient and transparent ISISdirect service has attracted a great deal of interest. 30 clients already send us their inquiries via ISISdirect.
Thanks to your constructive feedback, we have been able to make some modifications in order to make using ISISdirect even more efficient. As a client, all you have to do is log into ISISdirect, open a ticket and allocate it to the specific area that it relates to, such as corporate actions or settlement.
Once done, you can – at any time afterwards – monitor who is dealing with your problem and where we are in the process of solving it. You are kept up-to-date as and when the status of your problem changes through e-mail updates.
Recognizing that all of our customers work in teams, you get to define several work groups and as many users as you need within each work group. You also have full control over how you manage your contact details and keep them up-to-date.
In addition to control over all of the information relating to your organization and any operational issues you may encounter, you can count on fully encrypted and secure data transmission.
Other advantages include:
- Around the clock availability
- Central administration of queries and pending items
- Fast and direct raising of issues
- Significantly reduced e-mail traffic and phone calls
- Overview and traceability of the tickets
- Easy archiving
- Statistical evaluations
- Processing of own contact data
- No charge
Would you also like to use ISISdirect? Please get in touch with your Relationship Manager or contact us by e-mail: firstname.lastname@example.org
You can find a detailed description of the service on our Private Site.